Requests

The Requests section has two views: Deployment Requests and Purchase Requests. Each lets you browse submitted requests and inspect their details.

Filtering and browsing

• Incomplete toggle — show only requests that haven’t finished.
• Time Range — limit to a window (e.g. Last 90 days); the header shows how many of the total are displayed.
• Search — by device serial number, or by user.
• Export — export the filtered list.

Selecting a request opens Request Details: a summary (who requested what, status, billing code, comments), the Requested Apps (with price and per-app status), and the Requested Devices.

Reprocessing a stalled request

If a request appears stuck, you can reprocess it from its detail view. This is the fix when a teacher reports a request that’s been “in progress” far longer than usual (teachers can’t reprocess their own — see Tracking your requests).

Deployment and purchase assignments are processed by storage-queue triggers as work arrives; if nothing is moving at all, check the backend and Application Insights and the Scheduled actions.