Tracking your requests

Every request you submit is tracked in two places: the request list on the home page and the email notifications MovoSuite sends you.

On the home page

After you submit, you’re returned to the Home page and your request appears at the top of the request list with its current status. Refresh the page to see status changes.

In your inbox

MovoSuite emails you as a request moves through its stages. Depending on the request type and your administrator’s settings, you may receive:

Email	When it’s sent
Request received	Right after you submit.
Deployment started	When MovoSuite begins assigning apps.
Deployment completed	When all apps are processed (and approved, if required).
Purchase received / completed	For app requests, on submission and when licensing is done.

Live (Actionable) emails

If your administrator enabled Actionable emails and you’re using a current version of Outlook (desktop or mobile), your status email updates itself every time you open it — so the most recent message always reflects the latest status. You don’t need to hunt for the newest email in the thread.

If you use a different mail client, or your administrator hasn’t enabled this feature, you’ll receive ordinary HTML emails instead — the information is the same, it just doesn’t refresh in place.

How long things take

• After the completion email, apps usually appear on devices within about 20 minutes, often sooner.
• Requests that need approval wait until the approver acts. If an app also routes through a delegated approver (for example, a principal) before the central approver, that adds another step.

If a request looks stuck

Requests occasionally stall — for instance, waiting on an approval that hasn’t been actioned. You can’t reprocess a request yourself, but your IT administrator can from the Requests area. If a request has been sitting far longer than usual, contact them and reference the request from your email or the home-page list. See Troubleshooting.